I have been conducting several nonviolent crisis trainings for school staff this summer. We spend time going over verbal and nonverbal techniques, personal safety, and learning to work in teams when engaging an agitated or potentially acting out individual. As my trainings have evolved I have been using the two loops around the matrix both as a teaching tool and as a prevention intervention. the two loops refer to an individual matrix for the individual and a second for the group.
In a crisis the behaviors and attitudes of those intervening influence the behaviors and attitudes of the acting out person. Now that also works the other way as the acting out person influences those who come into five senses contact with him or her. What we have to offer those experiencing crisis is a context of flexibile words and actions.
We use the matrix on an individual level to promote psychological flexibility for staff and to get some noticing going. When we are able to accomplish this early on we can reduce the possibilities of escalation. In training we use the first loop of the matrix to enhance the development of effective crisis responses for each trainee. They incorporate the language of toward, away and lots of noticing into their skill set . We take turns practicing being stuck students and work toward flexibile staff responses. This works very nicely to help staff come up with workable moves as well as to notice their personal hooks when dealing with noncompliant folks.